Privacy Policy
At Diora Shine, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit or purchase from diorashine.in.
1. Information We Collect
When you place an order, contact us, or interact with our website, we may collect information such as:
- Name
- Mobile number
- Email address
- Billing and shipping address
- Order and purchase details
- Payment-related information processed through our payment provider
- Information you provide when contacting us through WhatsApp, Instagram, email, or our website
- Technical information such as IP address, browser type, device information, and website usage data
We only request information that is reasonably necessary to provide our products and services.
2. How We Use Your Information
We may use your information to:
- Process and fulfil orders
- Confirm and communicate about your orders
- Arrange delivery and shipping
- Respond to customer enquiries
- Provide customer support
- Process payments through our payment providers
- Improve our website, products, and customer experience
- Prevent fraud, misuse, or unauthorized activity
- Comply with applicable legal and regulatory requirements
3. Payment Information
Diora Shine does not intentionally store your complete debit-card, credit-card, UPI, or banking credentials on its own servers where payment is processed through a third-party payment provider.
Payment information may be processed directly by the relevant payment service provider according to its own privacy and security practices.
4. Cookies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Understand website usage
- Improve website performance and user experience
You may control cookies through your browser settings, although disabling certain cookies may affect website functionality.
5. Sharing of Information
We do not sell your personal information.
We may share necessary information with trusted service providers where required to operate the business, such as:
- Payment processors
- Shipping and delivery partners
- Website hosting and technical service providers
- Analytics or marketing service providers, where applicable
- Government authorities or other parties where legally required
Such sharing is limited to what is reasonably necessary for the relevant purpose.
6. WhatsApp and Instagram Communication
If you contact Diora Shine through WhatsApp or Instagram, information you provide through those platforms may be processed by the respective platform as well as by Diora Shine for customer service, order communication, and related purposes.
Please review the privacy policies of those platforms for information about how they process your data.
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting, legal, tax, fraud prevention, and dispute-resolution requirements.
9. Your Privacy Choices
Depending on applicable law, you may have rights relating to your personal information, including requesting access, correction, deletion, or other actions concerning your data.
To make a privacy-related request, contact us using the details below.
10. Children's Privacy
Our website is not intended to knowingly collect personal information directly from children.
11. Third-Party Links
Our website may contain links to third-party websites or platforms. Diora Shine is not responsible for the privacy practices or content of third-party websites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised "Last Updated" date.
13. Contact Us
For questions or requests concerning this Privacy Policy, please contact:
Diora Shine
Website: https://diorashine.in/
Email: diorashine@gmail.com