Terms & Conditions
Welcome to Diora Shine. By accessing or using diorashine.in, placing an order, or purchasing our products, you agree to these Terms & Conditions.
Please read them carefully before placing an order.
1. About Diora Shine
Diora Shine provides jewellery products through its website and associated communication channels.
Product information, descriptions, images, prices, availability, and other details are provided in good faith and may be updated from time to time.
2. Product Information
We make reasonable efforts to display products, images, colours, and descriptions as accurately as possible.
However, slight variations may occur due to:
- Screen or device settings
- Photography and lighting
- Product finishing
- Manufacturing or design variations
Such minor variations do not necessarily indicate that a product is defective.
3. Pricing
All product prices displayed on the website are in Indian Rupees (₹) unless otherwise stated.
Prices may be changed at any time without prior notice.
The applicable price is the price displayed when the order is confirmed, subject to any applicable taxes, shipping charges, discounts, or other clearly disclosed charges.
4. Product Availability and Stock
Products are subject to availability.
If a product becomes unavailable after an order is placed due to an inventory issue or other circumstances, Diora Shine will contact the customer and provide the applicable resolution.
Stock quantities shown on the website may change as orders are received.
5. Orders
An order becomes subject to confirmation after the relevant order details and payment, where applicable, have been received and accepted.
We reserve the right to cancel or decline an order where reasonably necessary, including in cases involving:
- Incorrect pricing or product information
- Product unavailability
- Suspected fraudulent or unauthorized transactions
- Technical errors
- Inaccurate customer or delivery information
Where payment has already been received for an order that Diora Shine cancels, the applicable amount will be handled according to the circumstances and applicable law.
6. Payments
Payments may be processed through the payment methods made available by Diora Shine.
Customers are responsible for providing accurate information required to complete a payment or order.
Third-party payment providers may have their own terms and privacy policies.
7. Shipping and Delivery
Orders are shipped to the delivery address provided by the customer.
Customers are responsible for ensuring that their shipping details are accurate and complete.
Delivery timelines may vary depending on location, courier availability, weather, public holidays, logistics issues, or other circumstances beyond reasonable control.
Diora Shine is not responsible for delays caused by circumstances outside its reasonable control.
8. Return Policy
Diora Shine does not accept general returns or change-of-mind returns.
Customers should carefully review the product details, images, specifications, and other available information before confirming an order.
However, where applicable under law, Diora Shine will address situations such as:
- A defective product
- A damaged product received during delivery
- A wrong product being delivered
- A product materially different from what was ordered or advertised
- Other circumstances where a return, replacement, or refund is required by applicable law
Customers should contact Diora Shine as soon as reasonably possible after receiving the order and provide the order details and relevant photographs or other evidence where requested.
9. Refunds and Replacements
Where Diora Shine determines that a refund or replacement is appropriate, the applicable process will be communicated to the customer.
Refunds, where approved, will generally be processed through the applicable original or authorized payment method, subject to payment-provider timelines.
A refund is not automatically available simply because a customer changes their mind or no longer wants the product.
10. Exchanges
Diora Shine does not offer general exchanges unless specifically agreed to or required under applicable law.
11. Product Care
Jewellery should be cared for according to the care guidance provided on the website or with the product.
Avoid unnecessary exposure to chemicals, perfumes, moisture, cosmetics, and other substances that may affect the appearance or finish of jewellery.
Normal wear, misuse, improper storage, accidental damage, or failure to follow care instructions may not qualify as a product defect.
12. Intellectual Property
All website content, including text, photographs, graphics, logos, designs, branding, and other materials, belongs to Diora Shine or its respective licensors and may not be copied, reproduced, distributed, or used without permission.
13. Prohibited Use
You agree not to:
- Use the website for unlawful purposes
- Attempt unauthorized access to the website or its systems
- Interfere with website functionality or security
- Copy or misuse website content
- Submit false or misleading information
- Engage in fraudulent transactions
14. Third-Party Services
Our website may use third-party services such as payment providers, shipping providers, analytics tools, social platforms, or other integrations.
Those services may have their own terms and policies.
15. Limitation of Liability
To the extent permitted by applicable law, Diora Shine will not be responsible for losses arising from circumstances beyond its reasonable control, including website interruptions, courier delays, technical failures, or third-party service interruptions.
Nothing in these Terms is intended to exclude any consumer rights or liability that cannot legally be excluded.
16. Changes to These Terms
Diora Shine may update these Terms & Conditions from time to time.
The updated version will be published on this page with a revised "Last Updated" date.
17. Governing Law
These Terms & Conditions are intended to be governed by the applicable laws of India.
Any dispute will be subject to the jurisdiction of the appropriate courts or authorities as applicable.
18. Contact Us
For questions regarding these Terms, orders, returns, or refunds, contact:
Diora Shine
Website: https://diorashine.in/
Email: diorashine@gmail.com
Phone/WhatsApp: +91 93282 25926